Excellent experience. My Driver was named Ryan and was so hopeful. They went out of their way to make my move and storage experience hassle-free!
POD delivered when expected. Called right away to tell them a pickup date. Was told they would keep my POD for 6 days before delivering it 8 hours away. Was never informed of this until after they charged me and i tried to schedule pick up. so my family will get to sleep on the floor(more likely I'll go buy an air matress) for 6 day. Called customer service no one cared. Supervisor was less than apologetic. And all the employees say different things. It shouldn't take a POD 6 days to drive 8 hours south. 2 to 3 days is understandable but 6 is outrageous.
S.B.
If I could break it out, I would give PODS 1-star for dealing with their customer service and 5-stars for their maintenance/repair person. The POD was delivered when expected and placed on the driveway correctly. It was not locked, just closed. Movers came and loaded and when they went to lock it discovered that the lock wasn't correctly placed so there was a gap between the bottom of the door and the floor of the container. The movers explained that I needed to contact PODS to fix it because there was the chance of water getting into the POD and ruining my furniture. I called PODS to explain the problem. Their customer service people out of Florida were completely unhelpful. They wouldn't sell me any more insurance in the event of damage, they wouldn't agree to send a fully functioning POD and pay for it to be loaded, they wouldn't let me speak to anyone in Chicago, they wouldn't let me speak to a supervisor, they wouldn't give me contact information for anyone in Chicago, and they wouldn't send me an email documenting the problem. They wanted me to wait for a phone call. I wasn't having that and wouldn't get off the phone until they could get me someone to speak to who could actually do something. An hour and a half later, I finally spoke to a supervisor and got his direct number. At that point, I was willing to wait for him to resolve the issue. He had someone call to say they were sending someone out to fix the door. Roberto Mendez and his assistant came out and fixed the door within 30 minutes. They drilled a new hole for the lock to latch properly. Now, why it took an hour and a half for someone in customer service to actually provide helpful service is a mystery. Instead, the rep argued and said there was nothing she could do and I would just need to wait. In the end, they came out and fixed the door. All they needed to do was to take responsibility for their defective door and agree to fix it from the outset, since that was clearly something they were able to do. In the future, PODS would benefit from providing the service and materials they contract for instead of trying to argue their way out of delivering fully functioning storage containers. "Yes, ma'am, we'll send someone out right away to repair the door," should have been the answer from the get go and then they would have a 5-star review.
PODS is reliable, friendly and prompt with their attention to customer service.
My experience with PODS was a FANTASTIC one.
I would HIGHLY recommend PODS to anyone in need of temporary storage.
We were remodeling our entire first floor and moved all of our furniture and kitchen into a POD in our driveway. The process for both delivery and pick-up could not have been easier. Price seemed to be reasonable. Unit kept everything clean and dry until we were ready to move it back in the house again. If I had to do it over again, I would definitely use PODS again.
Pods Moving Storage is a US Moving Company based in Bolingbrook, Illinois. Pods Moving Storage is located at 900 Windham Pkwy, Bolingbrook, IL 60440, USA.
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